Terms of Service

Welcome to Tyel Kids

These Terms of Service govern your use of the Tyel Kids website and any purchases made through our online store. By accessing our website, browsing our products or placing an order, you agree to these Terms of Service.

Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, please do not use our website or purchase products from us.

1. About Tyel Kids

This website is operated by Tyel Kids.

Throughout these Terms of Service, the words “Tyel Kids”, “we”, “us” and “our” refer to Tyel Kids.

Tyel Kids operates an online retail store offering children's clothing, toys, footwear and accessories.

Our website is operated using the Wix e-commerce platform, which provides the online infrastructure that allows us to display and sell our products.

For questions regarding these Terms, orders or our services, you can contact us at:

Email: tyelkids@gmail.com

Where required by applicable law, additional business identification information will be provided on our website or during the purchasing process.

2. Acceptance of These Terms

By accessing or using our website, you confirm that you have read, understood and agreed to these Terms of Service and any other policies referenced on our website.

These Terms apply to all visitors, customers and users of our website, including customers who browse our products, create an account, place an order or otherwise interact with our services.

If you do not agree with these Terms, you should discontinue use of the website.

3. Changes to These Terms

We reserve the right to update, amend or replace these Terms of Service from time to time.

Any changes will be posted on this page and the “Last updated” date will be amended accordingly.

Your continued use of our website after changes have been published means that you acknowledge the updated Terms.

We recommend checking this page periodically for the most current version.

4. Using Our Website

You agree to use the Tyel Kids website only for lawful purposes.

You must not:

Use our website for fraudulent or unlawful activities;
Attempt to gain unauthorised access to our website, systems or accounts;
Introduce viruses, malware or other harmful code;
Interfere with the security or operation of our website;
Copy, reproduce or exploit our website content without our written permission;
Use automated systems to scrape, copy or collect information from our website without permission;
Provide false, misleading or fraudulent information when placing an order;
Use another person's personal or payment information without authorisation.

We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms have been breached.

5. Products

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information displayed on our website are accurate.

However, colours may appear slightly different depending on your device, screen settings or other technical factors.

Product availability may change without notice.

We reserve the right to:

Limit quantities available for purchase;
Discontinue products;
Correct product descriptions or pricing errors;
Update product information;
Refuse or cancel an order where there is a legitimate reason to do so.

Nothing in these Terms affects your statutory consumer rights.

6. Product Safety

Some products sold by Tyel Kids may be intended specifically for babies, children or young people.

Customers are responsible for reading and following any age recommendations, safety instructions, warnings and usage instructions supplied with a product.

Products should be used only for their intended purpose and in accordance with the manufacturer's instructions where applicable.

Parents, guardians and other responsible adults should exercise appropriate supervision when children use products purchased from our website.

Nothing in these Terms limits any legal rights or responsibilities relating to product safety.

7. Prices

All product prices displayed on our website are shown in the currency stated at checkout.

We make reasonable efforts to ensure that prices are accurate. However, errors may occasionally occur.

If we discover a genuine pricing or product information error after you have placed an order, we may contact you to explain the error and provide you with the available options, including cancelling the order where appropriate.

Prices may be changed at any time before an order is accepted, subject to applicable law.

Any applicable delivery charges will be displayed during the purchasing process before you complete your order.

8. Orders and Contract Formation

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you should receive an acknowledgement confirming that we have received your order.

An order acknowledgement does not necessarily mean that your order has been accepted.

A contract between you and Tyel Kids will generally be formed when we confirm that your order has been accepted and/or dispatch the products, subject to applicable law.

We reserve the right to refuse or cancel an order where there is a legitimate reason, including suspected fraud, significant pricing errors, product availability issues or other circumstances permitted by law.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

9. Payment

Payments are processed through the payment methods made available during checkout.

You agree to provide accurate and complete billing and payment information.

You confirm that you are authorised to use the payment method provided when placing an order.

We do not knowingly retain complete payment card details on our own systems where payment processing is handled by third-party payment providers.

Your payment information may be processed by the relevant payment service provider in accordance with its own terms and privacy practices.

10. Delivery

We aim to process and dispatch orders within the timeframes stated on our website or during checkout.

Delivery times may vary depending on the destination, delivery service, product availability, seasonal demand and circumstances outside our reasonable control.

Estimated delivery times are not guaranteed unless expressly stated otherwise.

If there is an unexpected delay, we will take reasonable steps to keep affected customers informed where appropriate.

Where applicable law requires goods to be delivered within a specific period, those legal requirements will apply.

Once an order has been dispatched, responsibility for delivery will be handled in accordance with applicable consumer law and the arrangements communicated at checkout.

11. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Tyel Kids cannot be responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer, subject to applicable consumer rights.

If you realise that you have provided incorrect delivery information, please contact us as soon as possible at:

tyelkids@gmail.com

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

12. Returns, Refunds and Cancellation

We want our customers to feel confident when shopping with Tyel Kids.

Your statutory rights as a consumer are not affected by anything contained in these Terms.

For most online purchases of goods in the UK, consumers have a legal right to cancel an order within the applicable cancellation period, subject to statutory exceptions.

Unless an exception applies, customers generally have 14 days from the day after receiving the goods to notify us that they wish to cancel. After notifying us, the customer generally has a further 14 days to return the goods.

Returned products should be handled appropriately and may be subject to deductions where permitted by law if their value has been reduced through handling beyond what is reasonably necessary to establish their nature, characteristics and functionality.

Certain products may be excluded from cancellation rights where an applicable legal exception applies.

For full information about our return procedure, please refer to our Returns & Refund Policy.

To request assistance with a return or cancellation, contact:

tyelkids@gmail.com

13. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, defective, not as described or incorrect, please contact us as soon as reasonably possible.

Please provide:

Your order number;
A description of the issue;
Photographs or other evidence where appropriate.

We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law.

Nothing in these Terms limits or excludes your statutory rights regarding faulty, unsafe or misdescribed goods.

14. Accuracy of Information

We aim to keep the information on our website accurate and up to date.

However, we do not guarantee that every piece of information will always be complete, accurate or current.

This may include information relating to:

Product descriptions;
Availability;
Prices;
Promotions;
Delivery information;
Product specifications;
Website content.

If we identify an error, we may correct or update the information as soon as reasonably possible.

Where an error materially affects an order that you have already placed, we will take appropriate steps in accordance with applicable law.

15. Intellectual Property

Unless otherwise stated, the content displayed on the Tyel Kids website is owned by or licensed to Tyel Kids.

This includes, where applicable:

Brand names;
Logos;
Product descriptions;
Photographs;
Graphics;
Website design;
Text;
Layout;
Other original content.

You may view and use the website for your personal, non-commercial shopping purposes.

You must not reproduce, copy, distribute, modify, sell, publish or commercially exploit our content without our prior written permission, except where permitted by law.

16. User Reviews, Comments and Submissions

If our website allows customers to submit reviews, comments, photographs or other content, you agree that the content you submit:

Is accurate to the best of your knowledge;
Does not contain unlawful, abusive, threatening or defamatory material;
Does not infringe another person's intellectual property or privacy rights;
Does not contain malicious software;
Does not impersonate another person;
Is not submitted for fraudulent or misleading purposes.

We reserve the right to remove or refuse content that violates these requirements or applicable law.

Where appropriate, reviews and other customer-generated content may be displayed on our website for the purpose of providing information to other customers.

We will not falsely represent reviews as genuine customer experiences.

17. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment providers, delivery services or other external services.

These third parties operate independently from Tyel Kids and may have their own terms and privacy policies.

We are not responsible for the content, availability, security or policies of third-party websites that we do not control.

You should review the relevant third party's terms and policies before using their services.

18. Personal Information and Privacy

Your privacy is important to us.

Personal information submitted through our website is handled in accordance with our Privacy Policy.

By using our website or placing an order, you acknowledge that your information may need to be processed for purposes including:

Processing and fulfilling orders;
Processing payments;
Delivering products;
Providing customer support;
Preventing fraud;
Meeting legal and regulatory obligations.

For more information about how we handle personal information, please refer to our Privacy Policy.

19. Promotions and Discount Codes

From time to time, Tyel Kids may offer promotional codes, discounts or special offers.

Unless otherwise stated:

Promotional codes must be used within the stated promotional period;
Certain products may be excluded;
Promotional codes cannot be exchanged for cash;
Promotions cannot necessarily be combined;
We reserve the right to correct genuine errors in promotional offers.

Any specific terms communicated with a particular promotion will take precedence over these general provisions where applicable.

20. Prohibited Uses

You must not use our website:

For any unlawful purpose;
To commit fraud or facilitate fraudulent activity;
To violate applicable laws or regulations;
To infringe intellectual property rights;
To collect personal information without appropriate authorisation;
To transmit malware, viruses or harmful code;
To interfere with the security or functionality of our website;
To impersonate another individual or business;
To submit false or misleading information;
To engage in abusive, threatening or harmful behaviour towards our staff or customers.

We may restrict access to our website where reasonably necessary to protect our business, customers, website or third-party services.

21. Website Availability

We aim to keep the Tyel Kids website available and functioning properly.

However, we cannot guarantee that the website will always be:

Available without interruption;
Free from errors;
Completely secure;
Compatible with every device or browser.

The website may occasionally be unavailable due to maintenance, technical problems, updates or circumstances outside our reasonable control.

Nothing in this section limits any liability that cannot legally be excluded or limited.

22. Limitation of Liability

To the extent permitted by law, Tyel Kids will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

However, nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, these Terms do not exclude or limit liability for matters such as death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products where liability cannot legally be excluded, or your statutory consumer rights.

Nothing in these Terms affects your legal rights as a consumer.

23. Events Beyond Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include, where applicable:

Natural disasters;
Severe weather;
Fire;
Flood;
War;
Civil unrest;
Government restrictions;
Industrial disputes;
Significant transport disruption;
Major technical failures;
Internet or telecommunications failures;
Other events outside our reasonable control.

Where such an event affects an order, we will take reasonable steps to minimise its impact and keep customers informed where appropriate.

24. Suspension or Termination

We may suspend or restrict access to our website where reasonably necessary, including where there has been misuse of the website, fraudulent activity, security concerns or a serious breach of these Terms.

Any rights or obligations that arose before suspension or termination will continue where applicable.

Nothing in this section affects rights that consumers have under applicable law.

25. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where possible.

If it cannot be made enforceable, it will be removed from these Terms without affecting the validity of the remaining provisions.

26. Entire Agreement

These Terms, together with our other applicable policies and information provided during the purchasing process, form the basis of the agreement between you and Tyel Kids regarding your use of our website and purchases made through it.

Nothing in these Terms is intended to exclude any rights or protections that cannot legally be excluded.

27. Governing Law

These Terms are governed by the laws applicable to the relevant consumer relationship and, where applicable, the laws of the United Kingdom.

Nothing in this section prevents a consumer from relying on mandatory consumer protection laws or bringing proceedings in a court that has jurisdiction to hear their claim.

28. Changes to Our Services

We may occasionally introduce new products, services, website features or other improvements.

Any new features or services will also be subject to these Terms unless stated otherwise.

We may modify, suspend or discontinue parts of the website where reasonably necessary.

Where changes materially affect an existing order or contractual right, we will comply with applicable law.

29. Contact Information

If you have any questions about these Terms of Service, your order or our website, please contact us.

Tyel Kids